Frequently asked questions

Nonprofits

What is a "Brand Profile" page?


RoundUp App provides a "Brand Profile" page for every nonprofit. The profile page contains background information about each organization, including the location, description, impact statements, keywords, etc. This is the information donors will see when they use RoundUp App, and will help donors search for your nonprofit. Nonprofits can visit their admin page to edit their profile.




Who should be an "admin" on the RoundUp App account? Are there limits on the number of admins a nonprofit organization can have?


Anyone who will need information about a nonprofit organization's RoundUp App program should be added as an admin on the account, including anyone who needs access to the donor information and the amount of donations received. There is no limit to the number of admins you can have on an account. We would suggest adding at least 2-3 admins so there will be no disruption in access if roles change at your organization.




Does RoundUp App need my personal information if I am an admin on my nonprofit organization's account?


No, RoundUp App doesn't need any personal information, but we use Stripe as our third-party credit card processing company, so if you are creating a Stripe account while you are creating a RoundUp App account, you will see their process requires some personal information collection. RoundUp App will not have access to any information collected by Stripe. Stripe's privacy policy can be viewed here.




Will my nonprofit organization get donor information from RoundUp App?


Yes, all RoundUp App admins will have access to their donor database. Donor information will include name, email address, and phone number plus donation amount for tax purposes. The nonprofit admin portal donor database can be exported via .csv file so it can be imported into your organization's CRM.




How will RoundUp App donations appear on my nonprofit's bank statement? How often will we receive donations?


Your organization will see one deposit from Stripe. Donations are processed once per month, at the end of the month and will be deposited directly into your Stripe account. This deposit will typically appear between the 1st and the 5th of the month.




What happens to my nonprofit's donations if we do not have a Stripe account?


If you do not have a Stripe account, your organization's donations will be sent to our Donor Advised Fund (DAF), Givinga, and they will make a grant in that amount for your organization to receive as a check in the mail.




What other information will my nonprofit organization's admin portal contain?


In the General Reports section on the Nonprofit Portal you can see:

  • Forecasted Donations
  • New Donors
  • Monthly Report
  • Yearly Report




Can our nonprofit get help from the RoundUp App team?


Yes, we would love to help you create the best RoundUp program possible. Your admin portal has sample marketing materials you can use and adapt. If you need technical help, please use our chat functionality or send us an email at support@roundupapp.com. If you would like to talk about your strategy, you can set-up a meeting with a Success Manager to help you brainstorm and talk about best practices.




What are the dimensions for the nonprofit logo and cover image for my "Brand Profile" page?


Your logo should be 1:1 ratio and we ask for 250x250 pixels. Cover image should be 2:1 ratio and we ask for 1,000x500 pixels.




Why is my Stripe payment for a different amount than what I see in the admin portal?


We find this issue is often due to the way your Stripe account is set-up. Please log in to your Stripe account and go to Settings > Payout settings. You can choose weekly, daily, monthly, or a manual timeframe.




Are there any setup costs to register with RoundUp App?


No. There are no setup costs or fees. It's free for nonprofits to join our platform and setup a profile.





Donors

Is RoundUp App secure?


Yes, donations processed through RoundUp App are completely secure. We use Stripe as our payment processor. Only Stripe has access to your credit or debit card number. Card numbers are not saved on the app, shared with the RoundUp App team, or shared with nonprofits.




Are RoundUp App donations tax-deductible?


Yes, RoundUp App donations follow the same tax code as other types of donations. Nonprofits will provide tax receipts yearly to all RoundUp App donors.




How do RoundUp App donations appear on credit card/banking statements?


Donors will see one item on monthly statements with the name of the nonprofit they are supporting.




Are donors required to share their banking information when signing up for RoundUp App?


Yes and no. RoundUp App requires a funding source from donors (usually a credit or debit card) and a bank account to "RoundUp" transactions. The bank integration provides us with "read-only" access to your account that allows us to calculate the RoundUps. If you want to skip the "RoundUp" part and donate to your nonprofit monthly, you can set your minimum donation amount and we will simply donate that amount monthly.




Can donors change which nonprofit they are donating to?


Yes, donors can change their nonprofit designation in their account "settings." The only exception is donors who join RoundUp App via a custom subdomain owned by a nonprofit. In those cases, the donor has to cancel their account and start a new one to change their nonprofit designation.




Is donor information ever shared with third-parties?


No. Donor information is never shared with third-parties and will never be stored or sold to any outside agencies. Donor name, email address, and phone numbers are only shared with the nonprofit donors support.




When will my donations actually happen?


Donations happen on the last day of the month. The app keeps track of your change throughout the month. At the end of each month, the app will donate your accumulated change (or it will donate the monthly maximum that you set, if it is less than your accumulated change) to the nonprofit that you chose. You will see a new line on your card statement for this donation with the name of the organization you gave to. For example, if your change totaled $21.48 for a given month, and you were donating to ABC Charity, you would see a new line on your statement that says "ABC Charity: $21.48".




What is a giving goal?


A giving goal is the amount donors would like to target to give their nonprofit of choice every month. If they don't meet the goal through rounding up their purchases, we will donate the goal amount to be sure they meet their monthly giving target amount.




What kinds of nonprofit organizations can receive donations via RoundUp App?


Any registered 501(c)3 organization with a bank account in the United States can receive donations via RoundUp App, including "fiscally sponsored" groups. If you don't see your favorite nonprofit on our organization list, send us an email at support@roundupapp.com with the name of the organization.




Can donors use RoundUp App for a one-time donation?


Yes! Donors can choose to make a one-time gift of $1, $5, $10, $25 or a custom amount. One-time donations can be found on the home screen of the app.




Does RoundUp App have to be open for transactions to be counted toward a monthly RoundUp amount?


No. All transactions from linked accounts will be rounded up toward a monthly donation total and there's no need to have the app open or select particular transactions in any way. On the homepage of the app, donors can view their current RoundUps and can always see how much they will donate at the end of the month.




Can donors give to more than one nonprofit organization each month?


Our standard platform facilitates giving to one organization per month, but RoundUp App also offers "Cause Funds" to allow donors to select a group of organizations focusing on a particular mission/cause and make one donation that will be split evenly and distributed to each of the organizations in the fund.




Can donors use credit cards and debit cards with RoundUp App?


Yes! Both credit and debit cards can be used as the funding source for monthly donations.




Can donors RoundUp on payments made via Venmo, Apple Pay, Paypal, etc.?


Yes. If accounts on those platforms are linked to a bank account, we will RoundUp payments made on them too!




Does RoundUp App work with all bank accounts?


RoundUp App works with most bank accounts. If you can't find a bank's information while setting up an ccount, please email us at support@roundupapp.com or use our chat support and we will try to help.





E-Commerce

How much will this cost? Are there any fees?


This is a free plugin to you with no fees attached!




Can I add this if my store is based outside of the US?


At this time, we are only able to integrate with United States based companies and nonprofits.




What platforms do you integrate with?


At this time, we only integrate with BigCommerce, WooCommerce and Drupal. Check back soon for more integrations!




How long does the setup process take?


Setup typically takes only 5-10 minutes.




Can I change the nonprofit I choose?


Yes! You can switch nonprofits at any time.





General

Where is RoundUp App located?


RoundUp App is headquartered in Austin, Texas.




Are your user agreements and privacy policies available?


Yes! Anyone can read our user agreement, platform agreement and privacy policy before signing up to use RoundUp App.




How does RoundUp App make money?


We take a small monthly processing fee for handling donations. The fees are removed before the donations are distributed to the nonprofits. Our fees are on a slide scale, depending on the number of donors to each particular nonprofit (the more donors a nonprofit has, the lower our fees). Processing fee scale:

  • 15% for nonprofits with fewer than 10 donors
  • 12% for nonprofits with between 10 and 250 donors
  • Custom pricing for nonprofits wth more than 250 donors




Do you have a list of participating nonprofits?


No, our list of participating nonprofits is not publicly available.